IT Operation Expert

Division: BENTELER Automotive 
Functional Area: IT 
Career Level: Professional 
Contract Type: Permanent/Full-time 
Weekly Working Hours: 45,00 
Required Languages: English 
Requisition ID: 44234 

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

We are seeking a hands-on and proactive IT Operation Expert to join our dynamic team. This role is critical in ensuring the smooth operation of IT systems across both office and production environments. The ideal candidate will be a problem-solver with strong technical expertise and a collaborative mindset, ready to support end users and maintain robust infrastructure.

Key Responsibilities

• Provide hands-on support for software and hardware issues in office and production settings.
• Respond to service desk tickets and provide first-level support for production systems.
• Offer end-user support for Microsoft Office applications.
• Support production floor equipment including scanners, printers, and Windows CE devices.
• Provide technical assistance for Android and Apple mobile devices.
• Deploy and troubleshoot IT equipment, including user training as needed.
• Maintain and support local infrastructure including servers and network systems.
• Plan, execute, and document IT environment changes to ensure smooth rollouts.
• Proactively monitor IT systems for performance, availability, and critical events.
• Manage IT asset inventory and maintain accurate equipment databases.
• Create and maintain IT documentation and knowledge base articles.
• Act as the primary contact of Local Business and Global IT for Shop Floor App concerns
• Collaborate closely with the IT OPS Team in AMERICAS and other global IT CoE areas.
• Ensure IT compliance with company standards and policies.
• Partner with the Cybersecurity team to implement best practices and safeguard systems.

Qualifications & Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of relevant professional experience.
• Strong communication skills, both written and verbal, across all organizational levels.
• Proficiency in Microsoft 365 applications.
• Experience with Shop Flor Apps (e.g. MES)
• Excellent troubleshooting and problem-solving abilities.
• Solid understanding of network standards, design, and support.
• Experience with infrastructure monitoring tools (ITCockpit preferred).
• Familiarity with ITSM platforms (ServiceNow preferred).
• Knowledge of change management, Agile methodology, and Kanban tools.
• Experience in server management and virtualization operations.
• Understanding of data storage systems including SAN, NAS, and tape libraries.
• Experience with Shop Floor Apps (e.g., MES) is a plus.
• Certifications in IT best practices (e.g., ITIL, CompTIA) are a plus.

Your contact

Your new employer

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.

The same is true in our BENTELER Automotive division. This is where intelligent solutions for the automotive world are born—and where we, as a partner, provide answers on central topics like safety, the environment, and efficiency to nearly every major automotive manufacturer. Whether it's the body, the chassis, or the engine, we’re constantly setting new standards with the products, materials, and technologies we develop and produce. Inventiveness that makes sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!