SAP - Support Analyst

Division: BENTELER Steel/Tube 
Functional Area: IT 
Career Level: Professional 
Contract Type: Permanent/Full-time 
Weekly Working Hours: 40.00 
Required Languages: English 
Requisition ID: 41563 

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that make sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Core Responsibilities

• Contribution to continuous Improvement of Business Processes in Manufacturing, Inbound/Outbound Logistics and Accounting, facilitate work to review current business processes, adapt learnings, and improve future processes.
• Business ownership of SAP support tickets and change requests. Support key users with identification and logging of tickets, ensuring the quality of the information provided supports a clear classification and assignment of the ticket.
• Regression test support (during system patches or upgrades).
• Provide ongoing support to key users with regards to:
  - SAP functionalities 
  - Usage of processes (SAP processes as defined in blueprint) 
  - Supporting data analysis and reconciliation 
  - Reporting requirements: identifying useful reports, setting up variants, screen layouts, etc. 
  - Providing on-the-job training for new users or new functionalities.
• Supports business departments to document IT supported business processes.
• Contribute to future projects to enhance SAP functionalities.
• Coordinates communication between business departments and IT application groups

Job Requirements

• BS/BA in IT, IS, Computer Science or like filed – or equivalent combination of education and experience is required.
• MS in IT/IS or related field is preferred.
• Professional certification in software/hardware/systems is highly desirable.
• 3-5 years’ experience in direct support and/or application management of SAP solutions for clients across multiple SAP modules.
• Similar experience working with SAP configuration in one or many of PP, MM, WM, FI, CO modules.
• Good understanding of business processes in all or some of Manufacturing, Materials Management, Shipping, Accounting, and Controlling processes.
• Service Management (ITSM).
• Security.
• SAP.
• Shopfloor Technical Integration/ Interfaces.
• EDI.
• Database.
• Programming/ Packaging/ Development.
• LAN Infrastructure.
• WAN Infrastructure.
• Server (Windows/ Linux, etc.).
• Web Technologies.
• Unified Communications/ Mail/ TK/.

Your contact

Your new employer

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.

The same is true in our BENTELER Steel/Tube division. Here, we develop and produce custom, precision pipes for customers from energy production, automotive engineering, and other industrial sectors. In this division, we enable the unerring application of our products, from the concept up to process integration and thus to integration into our customers’ value chains. Along with that, our diverse fields of application make sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!