IT Service Operation Specialist

Division: BENTELER Automotive 
Functional Area: IT 
Career Level: Professional 
Contract Type: Permanent/Full-time 
Weekly Working Hours: 48,00 
Required Languages: Spanish; English 
Requisition ID: 41689 

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Your opportunity

• Administer and monitor IT KPIs of the AMERICAS BENTELER Market.
• Analyze, evaluate and solve the incidents not solvable on the 1st level; if not solved remotely, forward them to 3rd level or Local IT.
• Handle the requests and incidents according to agreed processes and time frames.
• Cooperate with other teams and departments to solve all requests and incidents from AMERICAS Market that can be solved remotely.
• Install and administrate available / standard systems to end users.
• Provide documentation to 1st level (Shared Services Center Service Desk) regarding AMERICAS Market specifics.
• Maintain and extend knowledge database to both IT and End Users.
• Identify new tasks for Service Desk, propose ideas to improve procedures and processes in the respective Service Group, thinking to improve the User Experience.
• Take over operational tasks from 3rd level, related to IT Operations.
• Preparation of KPIs to the IT Shared Services Center Manager regarding services given in IT Operations.
• Active monitoring of critical IT services / assets, granting a quick response when something fails (open incident, contact Local IT, escalation of issues, etcetera).

Your personality

• Bachelor’s Degree in Computer Science, MIS or equivalent
• 2-3 years of experience in support, maintenance and network administration
• WAN/LAN Networking (Cisco CCNA or equivalent) (Desirable)
• Windows server, Active Directory.
• Have a profound knowledge about Clients, Network & Server Infrastructure
• Knowledge about TCP IP protocols
• Advanced knowledge/experience about peripherals, hardware and networking
• Know basics about global, regional and local IT landscape
• Fluent English language / Excellent communication skills
• Portuguese language (Desired)
• Teamwork / Ability to work in remote team
• Excellent problem-solving skills required
• Customer Orientation
• Analytical thinking
• Detail orientation
• Facilitation skills: ability to provide trainings and document processes/procedures

Your contact

Your new employer

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.

The same is true in our BENTELER Automotive division. This is where intelligent solutions for the automotive world are born—and where we, as a partner, provide answers on central topics like safety, the environment, and efficiency to nearly every major automotive manufacturer. Whether it's the body, the chassis, or the engine, we’re constantly setting new standards with the products, materials, and technologies we develop and produce. Inventiveness that makes sure you can be and become anything. Or, as we like to put it: BENTELER makes it happen!