IT SERVICE DESK AGENT WITH ENGLISH & GERMAN

Division: BENTELER Business Services 
Functional Area: IT 
Career Level: Professional 
Contract Type: Permanent/Full-time 
Weekly Working Hours: 40.00 
Required Languages: German 
Requisition ID: 41236 

At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!

Your chance

• receive user´s IT requests and incidents coming by phone, e-mail or IT Self Service
• analyze, evaluate and solve the requests, if necessary forward them to 2nd level
• inform users about solving and fixing their requests and incidents
• record all contacts in IT Service Desk tool – Service Now
• handle the requests and incidents according to agreed processes and time frames
• cooperate with other teams and departments to solve all requests and incidents
• install and administrate available systems, SW and HW
• maintain and extend Knowledge database
• possibility of part time contract receive user´s IT requests and incidents coming by phone, e-mail or IT Self Service
• analyze, evaluate and solve the requests, if necessary forward them to 2nd level
• inform users about solving and fixing their requests and incidents
• record all contacts in IT Service Desk tool – Service Now
• handle the requests and incidents according to agreed processes and time frames
• cooperate with other teams and departments to solve all requests and incidents
• install and administrate available systems, SW and HW
• maintain and extend Knowledge database
• possibility of part time contract

Your personality

• good spoken and written knowledge of English and German
• good user-level PC skills (MS Office)
• analytical thinking
• detail-orientation and ability to keep system
• very good communication skills and customer-oriented attitude

What do we offer

• 13. wage
• 5 weeks of holiday per year
• Sick days
• Home Office / surcharge for home office
• Electronic meal vouchers (180 Kč/per day)
• Monthly contribution to cafeteria
• Language courses, possibility of further education
• Bonus for loyalty
• International working environment
• Discounted mobile tariffs for you and your family & friends (up to 6 phone numbers can be connected)
• Favourable location

Your contact

Your new employer

The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.

As with BENTELER Business Services GmbH. Here, we group our expertise in central areas such as purchasing, IT, law, insurance, taxes and human resources. With our expert knowledge, we provide an optimal infrastructure and top services. With vision and perspective, we allow you to be, and become, everything you need to be. Or as we like to say: BENTELER makes it happen!